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Refund and Returns Policy

Splitime wants you to be titillated with your new DTH connection/ purchase. However, if you need to cancel/ modify your order, we’re here to help.
There are a few important things to keep in mind when canceling an order you made from the

Before delivery/ installation of connection
A customer can cancel the order anytime before the delivery/ installation of the product by calling our customer care. The order shall be canceled and refund shall be processed within 7 to 10 days. A 6% transaction charges shall be deducted from the refund amount in such a case.

After delivery/ installation of connection
Once the hardware is delivered or installed, you enter into an agreement with the respective DTH service provider, in which Splitime is not a party. As a standard practice, across all DTH sales agents, no returns are permissible once the hardware is delivered or installed. You are advised to understand the terms and conditions of the respective DTH providers before the installation of DTH.

Always Happy to Help You
For any clarification, you can call our customer care number 9311432607 or mail us at
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

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